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Monitoring and administration of Telephony system, Contact Center system, Window Server 2008/2012, and network infrastructure.
Manage and maintain in network, system, security, IP PBX such as routers, switch, Wi-Fi, Firewall, and Proxy Server, and other IT equipment.
Troubleshoot networks, systems, security, applications to identify and correct malfunction.
Collaborate with vendors to implement and maintain IT infrastructure.
On call to customers for support where possible when customer needed.

Bachelor's Degree or in Computer Science, Computer Engineering, Telecommunication Engineering, IT or other related field.
Age between 22-26 years old or new graduated are welcome.
Thai Nationality.
Have 0-2 years’ experience or interesting in IP Telephony, Computer Networking based on Cisco products would be preferred.
Certification of CCNA is an advantage
Able to work with high pressure environment and extra hours.
Able to work in shift as an on-site engineer at customer’s site.
Positive attitude, good service-minded, good interpersonal, and teamwork skills.

Implementation and deploying the Contact Center system on new customer and also maintenance of all existing customer.
Setup plan and schedule projects, this includes an overall project rollout plan, timelines to customer.
Implementation of the new application product to deploy in future business.
Configuration system hardware and software and Unified components, including integrate 3rd party product follow by customer requested.
Handle a project and customer relations problems promptly and appropriately, including conduct customer meetings and maintain communication with account team.
On call to customers for support where possible when customer needed.

Bachelor's Degree or in Computer Science, Computer Engineering, Telecommunication Engineering, IT or other related field.
Have hands-on experience or interesting in PABX, VOIP, or Telephony system technology would be preferred.
Experience with IVR or Contact Center system will be an advantage.
Proficient in writing documentation.
Able to work with high pressure environment and extra hours.
Positive attitude, good service-minded, good interpersonal, and teamwork skills.
Capability to learn new product knowledge.

Implementation and deploying the Contact Center system on new customer and also maintenance of all existing customer.
Setup plan and schedule projects, this includes an overall project rollout plan, timelines to customer.
Implementation of the new application product to deploy in future business.
Configuration system hardware and software and Unified components, including integrate 3rd party product follow by customer requested.
Handle a project and customer relations problems promptly and appropriately, including conduct customer meetings and maintain communication with account team.
Should be able to Lead a project, and provide technical monitoring and guidance to junior engineers.
On call to customers for support where possible when customer needed.

Bachelor's Degree or higher in Computer Science, Computer Engineering, Telecommunication Engineering, IT or other related field.
At least 3-5 years working experience in Telephony design, installation, configuration, maintenance, and troubleshootings will be advantage
Have hands-on experience with PABX, VOIP, or Telephony system would be preferred.
Experience with Contact Center or IVR system will be an advantage.
Proficient in writing documentation.
Able to work with high pressure environment and extra hours.
Positive attitude, good service-minded, good interpersonal, and teamwork skills.
Ability to communicate clearly and professionally findings and progress to the customer.
Excellent customer active listening, effective speaking and written communication skills.
Capability to learn new product knowledge.

ชื่อผู้ติดต่อ : เจ้าหน้าทรัพยากรบุคคล
ที่อยู่ : ชั้น 3 อาคารโกเด้นแลนด์, ซอยมหาดเล็กหลวง 1 153/3 แขวงลุมพินี เขตปทุมวัน กรุงเทพๆ 10330
โทรศัพท์ : +66(0)2652-2485
โทรสาร : +66(0)2652-2482
อีเมลล์ : piyachat@nexentel.com